Device cannot get IP address from DHCP

L-series Legacy: Device cannot get IP address from DHCP


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If an L-series device is configured to use Dynamic IP address, a DHCP server must be present on the network where the L-series device is connected.

Summary

  1. Please verify the following behaviors in order to isolate the problem:
  2. Does clicking on the "Retry" button after 30 seconds work? - If yes, please look at the attached document for advice.

If you configure the L-device to use Static IP, manually assign an IP address to it and configure it to access a server with a known IP address, can it connect successfully? - if yes, your DHCP server is not running, not configured properly or is not accessible from the sub-network where the L-device is connected.

If you answered no to the above questions, please re-check all network cables and verify if the network connection status is Ok on the network switch where the device is connected to (check for a green light for the switch port where you plugged the L-device network cable).


Article #KB018

Last Edited: May 21, 2020


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